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    Choose the right cancellation policy for you

    Find what works best for your space and hosting style.
    Nga Airbnb, më Feb 5, 2020
    Lexim 3-minutësh
    Përditësuar më Jun 30, 2021

    Highlights

    • The right cancellation policy depends on you and your listing

    • Update your cancellation policy
    • Discover more in our complete guide to setting up a successful listing

    Choosing a cancellation policy is a balancing act. You want to avoid cancellations while also attracting guests—and today’s guests want more flexibility as they plan their upcoming travels.

    Since every Host is unique, we’ve created several cancellation policies to help you find a policy that feels right.

    • Flexible cancellation policy: If guests cancel up to 24 hours before their check-in time, they can get a full refund. Less than 24 hours before check-in, the first night is non-refundable but 100% of the nightly rate for the remaining nights will be refunded.
    • Moderate cancellation policy: If guests cancel up to 5 days before check-in, they can get a full refund. Less than 5 days before check-in, the first night is non-refundable but 50% of the nightly rate for the remaining nights will be refunded.
    • Firm cancellation policy: If guests cancel up to 30 days before check-in, they can get a full refund. After that, guests can cancel up to 7 days before check-in and get a 50% refund on the nightly rate for all nights. After that, no refund will be given. Guests can also get a full refund if they cancel within 48 hours of booking as long as the cancellation occurs at least 14 days before check-in.
    • Strict cancellation policy: If guests cancel within 48 hours of booking, they can get a full refund as long as the cancellation occurs at least 14 days before check-in. After that, guests can get a 50% refund on the nightly rate for all nights as long as they cancel 7 days before check-in. After that, no refund will be given.

     Reservations hosted in Italy have a different set of policies.

    Note: Cleaning fees* are always refunded if the guest cancels before check-in, regardless of the Host’s cancellation policy. Refunds on Airbnb guest service fees depend on several factors. Learn more about refunds on fees.

    Which policy is right for me?

    It really depends on how much a cancellation would impact you and your listing. Below we’ve included a few tips to help you choose the policy that works best for your hosting business.

    When a flexible policy might be best

    Guests tend to prefer listings with flexible policies, so if your goal is to attract as many guests as possible, it makes sense to be flexible.  

    Consider choosing a flexible policy if: 

    • You want to make your listing most attractive to guests interested in flexibility
    • You feel confident in your ability to quickly turnover your space, either by yourself or with the support of your team
    • Your listing is in a competitive location
    • It’s the low season in your area   

    According to our latest data, Hosts who switched from a strict or moderate cancellation policy to a flexible policy after April 2020 saw increases in next-month bookings of 10% or more.**

    When a moderate policy might be best

    A moderate policy can help you strike a balance between flexible and strict. Consider a moderate policy if:

    • You want to discourage last-minute cancellations
    • You still want to attract guests whose plans require more coordination, like business travelers who are required to book refundable listings
    • You feel confident in your ability to quickly turnover your space, either by yourself or with the support of your team 

    When a firm policy might be best

    What sets the firm policy apart from the strict policy is that guests can still get a full refund if they cancel 30 days before check-in.

    Consider choosing a firm policy if:

    • You want to avoid cancellations, but still keep your listing more attractive to guests
    • You like having more advance notice to receive another booking if a guest cancels
    • Your space is in demand

    When a strict policy might be best

    A strict policy can be a deterrent for some guests, but it might still make sense for you.  

    Consider setting a strict cancellation policy if:

    • You live far away from your place
    • You have a busy or very structured schedule
    • Your space is in high demand 

    A strict policy can greatly minimize your risk of a cancellation. You can also be more rigid with your policy if lots of travelers are hoping to book in your area, as a strict policy can be less of a deterrent to these eager guests.  

    Just remember: many guests are looking for flexibility when traveling. To help secure their reservations, try creating an attractive listing with great photos, a vivid description, and an approachable cancellation policy.

    *According to internal Airbnb global booking data collected between April 2020 and April 2021.

    *Excluding Hosts who offer accommodations in mainland China. Find out more
    **
    According to internal Airbnb global booking data collected between April 2020 and April 2021. Information contained in this article may have changed since publication.

    Highlights

    • The right cancellation policy depends on you and your listing

    • Update your cancellation policy
    • Discover more in our complete guide to setting up a successful listing
    Airbnb
    Feb 5, 2020
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