Përdorimi i përgjigjeve të shpejta për të kursyer kohë
Veçantitë
Quick replies let you save and reuse your answers to common guest questions
You can automatically add personalized reservation, listing, and guest details
Learn more about other Airbnb inbox upgrades
Hosts are often asked the same questions by guests: What’s the wifi password? Where’s a great place to eat in the neighborhood?
Airbnb’s quick replies feature lets you set up templates and reuse your answers to frequently asked questions. This can make inbox management more efficient and help you provide an excellent guest experience.
“Templates save me a lot of time,” says Sally, a Host in Snoqualmie, Washington. “I was able to answer four guest inquiries in less than 10 minutes.”
How to create a quick reply
You can create quick replies from your hosting inbox. Choose from a list of templates—about directions, house rules, wifi, and more—or write and save your own messages to use as often as you like.
How to use shortcodes
You have the option to personalize your replies using shortcodes, which are placeholders that automatically fill in reservation, listing, and guest details when you send a message. Here are a few examples of the many shortcodes:
Guest’s first name
Guest’s last name
Check-in date
Check-in time
Check-in instructions
Wifi name
Wifi password
Directions
House rules
House manual
Guidebook
When creating a quick reply, select the shortcodes you’d like to use from the drop-down menu. Make sure your listing details are complete and up to date, because messages with empty shortcodes won’t be sent.
Sample messages
Remember to use the drop-down menu to add shortcodes (shown below in bold type) as you write instead of typing them into your message.
1. How to connect to the wifi
Guests often ask about wifi, so it’s helpful to keep a quick reply ready to go.
Hello guest first name,
Happy to help with that info! The wifi network is called wifi name, and the password is wifi password. Please let us know if you have any more questions.
2. How to use an appliance
Whether it’s turning on the hot tub or using the espresso machine, you can include appliance instructions in quick replies.
Hello, guest first name!
Thank you for asking. The on switch is on the control panel on the front of the hot tub. There you’ll find a green power switch, jet control, and a heater thermostat. The heater will shut off when the water reaches the temperature on the thermostat. Photos with step-by-step instructions for turning on the hot tub are included in the house manual. Enjoy!
3. Where to find extra blankets, pillows, and sheets
Another common question you may receive is about the location of extra linens.
Hi guest first name!
You can find extra blankets, pillows, and sheets in the hall closet across from the bedroom. More information on the linens, such as their materials, can be found in our house manual. Please let us know if you have any more questions. Sleep well!
4. Where to find late-night food
A quick reply makes it easy to respond with a personal touch, while directing guests to your guidebook for more info.
Hello guest first name,
Our favorite late-night restaurant is [insert restaurant name], located at [insert address]. Their steak sandwich is fantastic, and they have vegetarian options too. [Insert restaurant name] is usually open from 12:00 PM PT to 11:00 PM PT, but please check their website at [insert URL] or call them at [insert phone number] to confirm their hours. You can also find more restaurants in our guidebook. Please let us know if you have any questions!
5. So sorry we can’t accommodate you
As much as you may want to accommodate everyone, sometimes you can’t. Your responses should be respectful and clear.
Hi guest name,
I’m so sorry, I can’t accept pets. My dog is sweet to humans but doesn’t get along with other animals. I can recommend a place nearby for boarding your dog if you’d like.
Information contained in this article may have changed since publication.
Veçantitë
Quick replies let you save and reuse your answers to common guest questions
You can automatically add personalized reservation, listing, and guest details
Learn more about other Airbnb inbox upgrades