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    How we’re helping to prevent parties this New Year’s Eve

    How we’re helping to prevent parties this New Year’s Eve

    Plus—get tips about how to help protect yourself and your community.
    Nga Airbnb, më Dec 3, 2020
    Lexim 5-minutësh
    Përditësuar më Dec 3, 2020

    Highlights

    • To continue to strengthen hosts’ protection against parties, we’re taking action to help protect you and your community over New Year’s Eve

    • Certain reservation requests that could potentially lead to parties will be automatically redirected in some areas, based on specific criteria

    At Airbnb, we’re always mindful of health and safety issues, and this year we’re taking New Year’s more seriously than ever. We’ve taken extra steps to support our community, follow official guidance to help prevent the spread of COVID-19, and enforce a stricter, more consistent policy against parties and other incidents at spaces booked on Airbnb.

    Among other actions, we’ve banned parties globally and put new restrictions in place for certain local and last-minute reservations in the U.S., Canada, Mexico, United Kingdom, Australia, Spain, and France.

    To reduce the risk of parties and safety incidents over Halloween this year, we didn’t allow one-night reservations of entire homes in the U.S. and Canada. We also bolstered our protections and technologies designed to stop as many large gatherings as possible.

    This initiative was successful, and we believe that these measures helped protect our community and reduce property damage and safety incidents during Halloween weekend. But we’re not stopping there.

    We received helpful feedback from the U.S. and Canada host community about improvements we could make. We’ve taken their suggestions seriously, and they helped inform our New Year’s Eve plan to strengthen hosts’ protection against parties. We’re also sharing specific measures you can take as a host to help prevent parties over New Year’s and beyond.

    Limiting reservations of entire homes over New Year’s Eve

    We’re now blocking guests without a history of positive feedback on Airbnb from booking an entire home in the U.S., Canada, Mexico, Australia, United Kingdom, France, and Spain for one night on December 31, 2020.

    We’ll also be automatically redirecting certain requests for reservations that could potentially lead to a party, like a new guest trying to reserve an entire home nearby. This will apply to one- or two-night reservations in the U.S., Canada, Mexico, Australia, United Kingdom, France, and Spain with a check-in date of December 30 or 31, 2020.

    Though we won’t allow certain guests who fall into this category to reserve entire homes, we’ll be suggesting they check out options for stays at hotels and, in some cases, private rooms.

    In other words, you’ll still be able to welcome guests who are looking for a local New Year’s getaway this year—as long as they’ve shown they are likely to treat your space with respect. We’ll also ask all guests who make reservations that include the night of New Year’s Eve to attest to follow our Parties and Events policy.

    If a guest has already booked a one-night stay over New Year’s Eve, it won’t be impacted. Our data has historically shown that one-night New Year’s Eve bookings made before December 1 very rarely lead to unauthorized parties.

    Preparing your listing for New Year’s Eve

    If you haven’t already, now is a great time to double-check that your listing is set up for success for the holiday season and in general. Here are a few suggestions:

    Update your house rules
    We’ve recently made your house rules more prominent than ever, which means all the house rules you’ve listed—including important safety disclosures—will appear in your listing, on the booking confirmation page, and in the booking confirmation email.

    Engage with your guests
    When it comes to preventing parties—and providing a good stay—a little communication goes a long way.

    Hosts on Airbnb are known for their warm and friendly welcomes, so it’s a great practice to send your guests a message after they book your place to say hello, answer any questions, and build trust. You can also take that time to remind guests of your house rules as well as our party ban.

    Check out more tips for messaging with guests

    Add your security amenities
    From smart locks to noise sensors and other technology, consider adding more security amenities to your listing and notifying guests that they exist. We’ve noticed a connection between listings that have security devices and a reduction in safety incidents.

    If a guest is planning to throw an unauthorized party, having properly disclosed security and noise sensors might be a deterrent. Please keep in mind that you must disclose certain security devices if you have them at your property.

    Learn more about our rules for security cameras and other devices

    Consider updating your Instant Book requirements
    Instant Book is a time-saving tool that allows guests to instantly book your home for available dates. Guests will always need to meet Airbnb’s requirements before they book, and you can also require a government-issued ID and positive reviews from other hosts.

    When Instant Book is on, you can use settings to help you control when your listing can be booked without manually reviewing and accepting each request. For example, you might update your house rules, add additional guest requirements, set the amount of advance notice you need before a guest arrives, and specify your minimum and maximum night stays. Learn more

    Enabling easy cancellations in case of potential parties

    If you have a valid reason to believe a reservation will lead to a party (for example, based on message threads or previous guest reviews that mention parties), you can cancel without contacting support. You won’t receive financial penalties or have your Superhost status affected unless your reason for cancellation is found to violate our policies.

    These cancellations must follow our nondiscrimination policy, and we carefully monitor them for unfair treatment based on race, color, national origin, age, sex, gender identity, religion, sexual orientation, disability, familial status, and other types of discrimination—or any other abuse of the feature overall.

    Get more details about these types of cancellations

    Our bottom line is helping to keep you, your property, and your community protected over New Year’s Eve. In addition to our automatic redirects of certain reservation requests, we’re also bolstering our existing protections and technologies designed to help stop as many large gatherings as possible.

    Alongside these protections, we have many other protections in place already, including Airbnb’s Host Guarantee, Host Protection Insurance, community standards, and lots more. It’s an honor to call you a partner, and we’re committed to helping to ensure you and your space are protected and treated with respect—over the holiday and every day.

    Information contained in this article may have changed since publication.

    Highlights

    • To continue to strengthen hosts’ protection against parties, we’re taking action to help protect you and your community over New Year’s Eve

    • Certain reservation requests that could potentially lead to parties will be automatically redirected in some areas, based on specific criteria

    Airbnb
    Dec 3, 2020
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